Customer Service

Welcome to Fabelle-London. London’s most exclusive wedding flip flop specialists. You will find an enchanting collection of wedding flip flops, barefoot sandals and accessories perfect for every wedding, event and special occasion. All lovingly designed in house at our London studio, to help you complete your fairy-tale day.

At Fabelle-London we love shoes, and understand the important role they play in helping to create the perfect day. From slippers for getting ready, to flip-flops for dancing in. We want to help you create a unique event, whether its your wedding day, hen party or even just a night out with the girls! With those all-important personal touches, we want to help you create an event that will look both exclusive and fabulous.

We are also accepting custom made orders, so feel free to message us with any requirements you may have for your special day.

 

 

 

Shipping & Delivery

All orders will ship within 1-2 days, usually the same day or the next day. I use a fast reliable service on all my goods. If a phone number or email is given you will be sent a text or email notification of your parcel.

All items are carefully wrapped to avoid any damage and tracked to ensure the goods are received in time.

For personalised orders please allow me time to create this for you, I have a quick turnaround of 3/4 days for these items, but please bear in mind the time it takes to create your special item, as some personalised styles are more time consuming. I will keep you updated on your orders progress and let you know as soon as it is completed and ready to send.

If you have a close deadline for goods please message me in advance to ensure the goods can be posted in time to arrive.

 

Privacy & Security

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

 

Returns & Replacements

We go to great lengths to describe each item in extreme, fine detail and give accurate measurements of each product. We try to give a very best detailed description of each item, so please be sure to read each description.

We do this to accurately describe the item you are considering for your purchase to ensure that you or the recipient of a gift will be happy with the product. If you have additional questions that aren't included in the description, please simply contact us before your purchase.

We are always happy to help, to go the extra mile, and will most-likely answer your questions the same day they are asked. Please ask a question if you are unsure of anything.

We like all customers to be happy with their purchases and strive to make each item with great care and attention, and then compose a comprehensive description for each item in great detail so you know what you are getting before you order it.

You are always more than welcome to return any goods if you are unhappy with them. Returned merchandise must be unused, clean and sanitary. In all cases, shipping is the buyers responsibility. Please message me before you return any merchandise.

Please note that any orders that have been customised are non-refundable.

 

Ordering

Order processing will not begin until we receive a confirmed order and full payment.


Payment, Pricing & Promotions

All transactions will be processed in Great British Pounds (GBR).

Fabelle Limited  endeavours to offer you competitive prices on current products; you’re total order price will include the price of the purchase plus any applicable

sales tax and shipping charges (on the day of shipping).

Fabelle Limited  reserves the right to change pricing at any time without prior notice.

Should Fabelle Limited reduce its price on any shipped products within 10 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund you must contact us within 14 days of shipment.